Welcome to our Frequently Asked Questions (FAQ) page! Here, you’ll find comprehensive information about our services and other important details. If you don’t see the information you’re looking for, please feel free to Contact Us via email or phone for further assistance.

General

Is There Any Log In/ Sign In Option To Access In CEI Website?

No. You do not need to log in/ sign in at our website to access our information.

Is Free Trial Facility Available?

Yes, we offer a free trial for up to two images, allowing you to evaluate the quality of our services before making a final decision. Simply provide us with your sample images, and we will deliver the finished results as a demonstration of our capabilities.

How Can I Contact You?

We believe that maintaining close contact with our clients fosters a strong relationship built on trust. That’s why we are available 24/7, 365 days a year. For more information or to get in touch, please visit the "Contact Us" tab on our website using the link below.

Which Image Formats Do You Accept?

Over the years, we have honed our skills to work with a wide range of image formats. We accept images of any file type and size, including .AI, TIFF, PSD, JPEG, PNG, CR2, and more. Feel free to send your files in any format, and rest assured that we can handle them with ease.

Image Upload & Download

How Can I Upload My Files?
Clients can transfer files to Expert Photo Clipping using the Hightail upload box. The upload capacity with Hightail is up to 500GB, allowing for a zip file or up to 5 files to be uploaded at a time, with each file being a maximum of 10GB. Once the upload is completed, an automatic alert is sent to both the client and the CEI production team. For more information, please visit our upload page.
How Do I Know My Photos Are Ready To Download?
You will be notified as soon as your images are uploaded to our server and ready for download.
How Do I Download The Completed Images?
We will create a personalized profile on our FTP server for you, complete with specific login information. This profile will store all your ready images, allowing you to easily download them at your convenience. We will provide you with the login details to ensure seamless access to your images.
Is It Safe To Use FTP Or Hightail?
Absolutely, 100%. Our file transfer protocol is a paid service that offers the highest level of security. We understand the value of your images and are committed to ensuring they are received with the utmost security and confidentiality.

Our Services

Do You Have A Rush Delivery System?

When you need to process a large volume of images within a tight deadline, our rush service is the ideal solution. It offers specialized facilities to ensure your work is completed swiftly and efficiently.

Are You Open 24 Hours?

Our dedicated team works around the clock, 24/7, 365 days a year. Whether day or night, including US holidays, we are committed to delivering your work on time, every time.

What Is Your Turn Around Time?

The time required to complete your task depends on factors such as image quality, quantity, and complexity. When we provide you with our price quotes, we will also specify the estimated timeframe for completing your project. Rest assured, we are dedicated to delivering our work on time, every time.

Quality & Satisfaction

Do You Have Any Quality Assurance Process?
While completing projects on time is crucial, ensuring high-quality results is paramount to us. We adhere strictly to a three-step quality control process throughout our workflow, guaranteeing the finest quality in every finished photo.
What If I Am Not Happy?
At Expert Photo Clipping, we uphold our stringent quality guidelines and adhere closely to our clients' specific directions to ensure superior workmanship. However, if you're not completely satisfied, we offer a 100% money-back guarantee in accordance with our company policies.

Payment

What Is Your Payment System?

We offer a secure and hassle-free payment system. You can conveniently complete payments via PayPal using credit cards. Additionally, we accept checks from our US clients and facilitate transactions via traditional banking methods.

CSR

Is Your Company Socially Responsible?
As a responsible business organization, we believe in actively contributing to our society. As part of our corporate social responsibility, we provide employment opportunities to acid attack survivors, empowering them to rebuild their lives. Additionally, we support underprivileged individuals by providing winter clothing and financial assistance.

Pricing

How Much Do You Charge Per Image?
Our pricing details can be found on the right column of our website. However, prices are dependent on factors such as image quantity, quality, and turnaround time. For specific queries, please contact us at info@expertphotoclipping.com.
Do You Offer Volume Discounts?
Yes, we offer bulk discounts! When a customer entrusts us with a project of at least 100 images, we provide significant discounts that can range up to 50%, based on the volume and categories of the images.

About CEI

Who Are We?

Expert Photo Clipping is a premier USA-based provider of Photoshop clipping path services, boasting over 30 years of industry experience. We have established ourselves as a leading photo editing company with a team of skilled graphic designers and a state-of-the-art, self-owned production facility.

We specialize in delivering world-class image manipulation services, including image cut-outs, masking, photo manipulation, glamour retouching, image restoration, pre-press work, advertisement design, and magazine layout. Our headquarters is located in Leesburg, Virginia, USA, with additional offshore studios featuring expert manpower in Dhaka, Bangladesh, and Sharjah, UAE.

Who Do You Work With?

We specialize in serving top photographers, retailers, e-commerce sites, brands, agencies, catalog companies, web design firms, printing and pre-press companies, as well as sportswear manufacturers.